Callcenter in deutschland11/20/2023 Our company can support you at short notice in a variety of countries and languages.įor an individual offer please contact us.Companies are investing in messaging for the same reasons their customers love it: text messaging is fast, personal, convenient, and secure. We are partners of medium-sized German companies that require international support and sales, but also of globally operating companies that want to bundle their support in Europe. We can transfer this international qualification to your company in order to be successful together with you on the global markets. We are an internationally operating, medium-sized call center that has faced the global challenges. You too can benefit from our expertise in these matters. This reflects part of OpenCall’s strategy of setting itself apart from the industry through superior technology and quality. In addition to our standard reports, we can also provide the most advanced real-time detail reports. Our project-related service portfolio is completed by our reporting, which is set up on the database for each customer. This means that in this context we are not dependent on an external service provider and can directly implement even the most complex and short-term requirements. We have been able to meet our success in outbound telephony through extensive investments in our own dialer. Due to these activities in the upper segment, our staff is well acquainted with decision-makers in leading positions. The contact level ranges from department heads to managing directors and decision-makers. In the outbound product area, the service portfolio spans from simple address qualification to direct sales. We also implement the eloquence and frustration tolerance in a large number of outbound projects. In addition, the call flow can be routed via our IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) using freely definable criteria. Furthermore, our leading technology offers the possibility to record all conversations, taking into account the legal requirements. In addition to the personal training of our agents by trainers and team leaders, we use web-based training and examination software, which can be used to test the agents’ level of expertise completely independently. This service can only be achieved with an integrated quality management. Here OpenCall was able to place three of its customers among the TOP 7. This is reflected in ServiceBarometer AG‘s “ Kundenmonitor Deutschland 2011“. We have developed into one of the leading call centers in Germany in the inbound product area, i.e. In detail this means that we currently have 186 external physical and additional virtual Voice-over-IP telephone lines and operate five telephone systems including failover in order to be able to offer our telephone service without interruption. 24 hour availability per day is also possible.įor this reason, we have multiple redundantly secured Internet connections, telephone lines, server and telephone systems. Other on-call times can be freely agreed at any time. We are available for our customers and clients Monday to Sunday from 07:00 to 22:00. In addition to the telephones, all workstations have PCs with Internet access, which are integrated into a modern network and have access to a wide variety of servers. Today, almost 140 employees are permanently and seasonally employed in various projects.Īt our location in 89081 Ulm, Industriestrasse 12, we have rented over 600 square metres of office space. Since then, our telephone service has experienced healthy growth in a dynamic market. OpenCall CallCenter telephone service was founded in July 2003. Our service portfolio We offer the complete service of a modern call and service center.
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